Job Description:
Job ID: 33196 | Location: Midland, Texas, USA
The Account Manager is responsible for providing leadership and guidance to direct reports (Account Representatives) to ensure all activities are in alignment with regional management plan. They will ensure consistency in technical and customer service levels as well as manage customer relationships by assisting account/technical representatives on sales calls, surveys and recommendations.
Responsibilities
Account Management
- Manages existing chemical business for a specified geographic area/customers
- Develops and controls individual customers business plans in coordination with Regional Management
- Provide comprehensive mechanical, diagnostic, and analytical service to provide excellent customer service
- Directly addresses customer's requests, investigates, and resolves customer issues
Business Development
- Coordinate with Regional Management & Technical Services teams to execute sales strategy and generate sales growth
- Ensure mutually agreed promises are delivered during transition period of new business in District or Area
- Support development of new customer contact plans in coordination with Account Management team
Key Relationship Development
- Promote high level of ESHA awareness within the Region and participate in all company ESHA training and rules
- Act as an integral part of the regional sales expansion efforts
- Manage quality improvement and progress through innovation and Clariant Excellence in all areas of the business
- Communicate with key stakeholders, customers, vendors, and personnel to ensure objectives are met
Leadership
- Manage respective team and deployment
- Implement Clariant Performance Management tools, set targets, and monitor contingency plan for responsible area
- Develop team to full potential, e.g. evaluation, training, coaching, appraising, talent identification, etc.
- Build and motivate a strong team that delivers value and helps meet objectives
Sales Management
- Executes go-to-market strategy for target industry segments within the frame of global market segment strategy
- Represent Clariant to customers in a professional manner at all times
- Builds and ensures frequent personal contact/relationship with specific customers
Requirements
- Bachelor's Degree preferred
- 3-5 years of experience in oil and gas industry with progressive experience
- Oilfield Chemical Service experience is preferred
- Excellent verbal/written communication skills, presentation skills, and problem-solving ability
- Ability to be a team player
- Ability to obtain all necessary clearances and certifications
- Skilled in Microsoft Office
- Strong problem solving ability with customers, personnel, operations, and chemical solutions
- Ability to travel moderately to frequently
Clariant is a focused, sustainable and innovative specialty chemical company based near Basel in Switzerland. Last year the company recorded CHF 4.4 billion in sales for its continuing businesses, harnessing the talents of its 14000 employees across 50+ countries. Clariant's portfolio is optimized for future growth, with a focus in three business areas: Care Chemicals, Catalysis and Natural Resources. We believe that our growth is all about our customers and their success. Investment in innovation capabilities and developing an inspiring environment for courageous and determined minds are therefore key to reaching our goal.Join us and help create sustainable value through chemistry for customers all over the globe.
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