Call Center Sales Agent at Lands End Inc in Dodgeville, Wisconsin

Job Description:

Dodgeville Call Center
$15.75/hour

Do you thrive in a challenging fast-paced environment? Do you like building relationships with customers? If yes, we invite you to become a member of our legendary Customer Service Team, voted America’s Best Customer Service by Newsweek.

After completing our world-class paid training in our call center, you will have the ability to assist our business-to-business customers in a professional, courteous and helpful manner.  You will place orders for customers, assist with product questions, and discover additional sales opportunities.

Prior experience includes:

• Great customer service skills and previous sales experience required.


• Enthusiastic, friendly and professional verbal communications.


• Proficient with the internet, data entry and the ability to swiftly move between multiple programs.


• Highly reliable and punctual.


• The ability to perceive and interpret a situation and act upon it in an appropriate manner.


• Organized, accurate and detail oriented.

Paid Training Dates:  7/6/21 - 9/17/21, Tuesday- Friday each week, 9:00 am – 4:30 pm

Work from home option is available after successfully completing 10 weeks of training.  Technical requirements that you will provide:

• Dedicated stationary workspace with a closed door to ensure a noise-free office environment. Desk and chair that allows you to work safely and comfortably.


• Consistently reliable high-speed internet supplied by a cable or DSL provider with minimum download speed of 30 megabits/second or greater. Wireless or satellite broadband service is not allowed.


• Stand-alone monitor at least 24”; two monitors are recommended. A TV, laptop or tablet monitor is not compatible with the computer provided.


• Wired internet connection in your home office with modem/router connected within 6 feet of your desk. A phone landline is not required.


• Ear buds to listen to recordings during training sessions.

Lands’ End provides home agents with:  Computer, keyboard, mouse, phone (land line not necessary), headset.

 

Availability After Call Center Training:

This part-time position averages 8-24 hours per week depending on your availability.

Home Agent - 3 shifts per week w/ one being Friday. Select a start time between 8am-11am with a 7pm end time.

In Call Center - 3 shifts per week w/ one being Friday. Select a start time between 7am-11am with a 5:30 pm end time.

 

Physical Requirements: 

This is a stationary position, continuously listening and talking with customers while working on a computer for 6-8 hour shifts.

 

Call Center

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