Site Reliability Engineer at NortonLifeLock Inc. in REMOTE, Oregon

Job Description:

About NortonLifeLock:

NortonLifeLock Inc. (NASDAQ: NLOK) is a global leader in consumer Cyber Safety. NortonLifeLock is dedicated to helping secure the devices, identities, online privacy, and home and family needs of its nearly 50 million consumers, providing them with a trusted ally in a complex digital world. For more information, please visit NortonLifeLock.com or connect with us on Facebook, Twitter, LinkedIn, Instagram and YouTube.

About the Role:

A Site Reliability Engineer works as a front-line responder and member of a 24/7 global team. This role is critical to ensuring our products are available, so our customers are protected. This fast-paced team requires excellent communication skills, analytical thinking, problem solving.

As a member of the Norton Site Reliability Tier 1 team you will be part of a follow the sun model team and experience a wide variety of technologies and challenges, including:

• Triage and respond to critical alerts




• Engage




• Learn and understand a complex ecosystem




• Manage an incident from beginning to end and complete a retrospective




• Research and investigate production application defects and provide solutions for resolution




• Research and investigate production system incidents




• Utilize and tune monitoring tools




• Document and communicate progress on resolving issues




• Communicate regularly and effectively with globally dispersed teams




• Build relationships with external teams, and resources




• Follow established team processes for partner communication




• Assist with testing and validating production applications




• Support cloud infrastructure and automate repetitive operational functions

Minimum Qualifications

• Respond to critical Application Alerts




• Developing and maintaining high-quality monitoring tools




• Start and lead technical troubleshooting sessions




• Incident Management, Change Management and Release Management.




• Research and investigate production application defects and provide solutions for resolution




• Research and investigate production system incidents




• Assist with creation and tuning of monitoring tools




• Document and communicate progress on resolving issues




• Communicate regularly with globally dispersed teams




• Build relationships with external teams, and resources




• Follow established team processes for partner communication




• Assist with testing and validating production applications

Preferred Qualifications

• Bachelor's Degree in Computer Science or related field from an accredited college or university.




• Experience with Azure and/or AWS




• Experience with Rundeck/Ansible and Jenkins.




• Expertise in UNIX / LINUX / Solaris / Windows Operating Systems




• Development experience of 3 plus years either with Python or Ruby.




• Shell scripting experience




• Clear understanding of software development lifecycle methodologies.




• Experience with Oracle Database query tools, including the ability to write SQL queries




• Understanding of Client/server/database architecture




• Able to articulate strong stance for product quality and customer satisfaction, balancing business goals and commitments with quality objectives




• Excellent verbal and written communication skills




• Must be able to work effectively in globally distributed team structure




• Experience of 3 plus years with server and application monitoring tools (Dynatrace, Nagios, Splunk, NewRelic, Sensu, Graphite, LogStash, etc)

NortonLifeLock is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. NortonLifeLock strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.

We also consider for employment qualified individuals with arrest and conviction records. In addition, NortonLifeLock will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency.

EEO is the law. Applicants and employees of NortonLifeLock Inc. are protected under Federal law from discrimination. See the EEO poster and supplement.