Responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. Performs software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
Nature of Contribution- Seasoned technical professional who contributes through proven technical expertise. Has significant impact on department or function.
Knowledge - Subject matter expert within own discipline/specialty area and basic knowledge of other disciplines / specialty areas. Deep technical knowledge. Applies in-depth knowledge of discipline/specialty area standards and processes to work. Integrates industry experience and deep professional/ technical knowledge. Technical leader and recognized expert on select AT&T technologies, systems and/or procedures.
Analysis and Problem Solving -Solves unique problems through evaluative judgment and precedent. Independently applies sophisticated analysis in evaluating issues and develops new concepts, methods and techniques for cross-functional initiatives. Recognizes and pursues alternative methods.
Independence - Guided by department goals and objectives. Exercises latitude in determining objectives and approaches to projects. Leads multiple projects of small to medium size and technical breadth.
Contribution to AT&T Technology -Key contributor on complex projects and initiatives. Impacts current and future business opportunities through application of specialized technical and industry knowledge. Develops methods and techniques based on strategic project objectives.
Communication- Provides technical guidance and explains advanced concepts to others in work area. May mentor others in department. Coordinates across multiple departments. Promotes active listening and open communication. Provides leadership and guidance to others.
Required Qualifications -
Bachelor's degree in Computer Science, Engineering or other technical field
8-10 years experience
Knowledge of UNIX (Solaris, AIX, HPUX, Windows, Linux)
Understanding of Change Management Life Cycle Principles
System Support and Trouble Analysis skills (root cause analysis, alarm management platforms, troubleshooting, etc)
1st level vendor certifications
Sun Certified System Administrator
Desired Qualifications -
Knowledge of call processing
Server & System Administration skills
Knowledge of Analysis Tools (Access 7, GeoProbe, GSTool, RCATS)
Hardware installation and repair skills
Knowledge of OSI network protocol design
Hardware/software skills necessary to support the telephony/voice infrastructure (Aspect, Avaya, Cisco, Nortel)
Knowledge of Configuration, Backup, and Restoral processes necessary to support the telephony/voice infrastructure
Experience using and writing technical documentation
High level vendor certifications (i.e. CCNA)
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws