Guest Communications Manager at Fairmont in Kahului, Hawaii

Job Description:

Guest Communications Manager
Taking care of the little things and the big thing is what we do to engage the heart and create lifelong memories for our guests and colleagues.  As our Guest Communications Manager, you will be responsible for ensuring the highest level of guest service and ensuring that standards are maintained for the Royal Service, Guest Experience (pre-arrival and post stay) and Concierge departments.  This position also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.

What is in it for you:

• Generous Health Care Package


• 401(k)


• Employee benefit card offering discounted rates in Accor worldwide


• Learning programs through our Academies


• Opportunity to develop your talent and grow within your property and across the world!


• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

  What you will be doing:



• Establish and oversee the daily operations of the Royal Service, Guest Experience and Concierge departments; ensuring the highest level of guest satisfaction is provided through colleague adherence to Fairmont Heartist Training and Leading Quality Assurance Standards at all times.


• Lead the management of all text message communication through our guest engagement and messaging platforms, Kipsu and Staytus


• Coach and mentor colleagues.  Create an environment that allows employees to achieve job fulfilment and provide a path for career development with Fairmont Hotels and Resorts.


• Act as a member fo the primary Emergency Response Team and lead emergency procedures when required.

  Your experience and skills include:



• Knowledge of computerized Front Office systems required, with emphasis in Property Manager (Opera) & Royal Service Manager


• Excellent working knowledge of Housekeeping, Guest Services, Concierge, Front Desk, Reservations, Maintenance and In Suite Dining


• High School Diploma or equivalent or vocational training required


• College or University degree in Hotel Management preferred


• Two years supervisory/management experience in Front Office operations


• Strong guest service orientation skills required


• Training background preferred.


• Proven ability to build and maintain good relationships with all stakeholders


• Communicate thoughts, actions and opportunities clearly with strong networking skills


• Ability to lead by example, believe in a strong team culture and set the scene for high performance

  Your team and working environment:



• Must be able to lift up to 30-lbs


• Frequent walking & standing


• Occasional kneeling, pushing and pulling


• Occasional ascending or descending ladders, stairs and ramps


• 
  Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity

  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

  
  
  
  

   

  
  

  Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

It is the policy of AccorHotels to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ, and advance in employment, qualified individuals with disabilities, disabled veterans, and other eligible veterans.