The Assistant Store Manager is responsible for managing the sales organization in the store, supporting the Store Manager in the achievement of driving planned sales, margin, and cost recovery goals. In the absence of the Store Manager, the Assistant Store Manager will assume the Store Manager’s duties.
Responsibilities & Duties:
Driving Sales & Store Performance:
Assists in leading the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, and inventory shrinkage
Maximizes Protection Agreements, fabric protection, leasing, credit, and other miscellaneous income opportunities
Supervises the sales team, including training, coaching, and providing performance evaluations when necessary
Manages the overall customer experience, including online customer reviews; Greets and assists customers
Meets and maintains their personal sales target
Assists with loading customer vehicles and staging items for delivery; fulfills orders systemically
Acts as the Manager on Duty
Managerial:
Takes ownership for implementation of corporate programs and initiatives on merchandising, cost management, productivity, cost recovery, and associate morale
Recruits, coaches, and develops a diverse, high-performance sales team
Acts as a role model within the unit for abiding by and holding others accountable for the Code of Conduct and overall business practices
Assists in training new employees for the sales floor or other departments
Manages in-store Human Resources processes in staffing, and training; assists in action plans to improve overall individual and store performance
Administrative:
Manages opening and closing procedures; including taking cash deposits to bank
Ensures store presentation standards are maintained at company expected level
Provides a safe working environment for both associates and customers by adhering to company shrink and safety standards
Ensures that the store operates in full compliance with applicable laws, regulations, and company ethic policies
Completes paperwork related to entering trucks and confirming pickup/delivery dates
Ensure data integrity of physical and systemic receiving process and reverse flow process Maintains inventory accuracy at all times and with inventory scans; manages online order fulfillment process
Performs other duties as assigned
Qualifications:
Educational: High school diploma or equivalent preferred
Experience: Previous experience as a sales associate
Must be able to work a flexible schedule, including evenings and weekends
Must be able to lift at least 50 lbs.
Excellent customer service and communication skills
Preferred Skills:
Persuasion, negotiation, and closing skills
Strong leadership, coaching, and associate development skills
Action oriented, with strong skills in execution
Computer literacy
Strong drive for results
Ability to manage multiple priorities simultaneously