Head Spa Attendant/Receptionist - Winter at Taos Ski Valley, Inc. in Taos Ski Valley, New Mexico

Job Description:

The Head Spa Attendant/Receptionist ensures the Spa runs as expected by overseeing and supervising appointments and activities that may occur at the spa. The Head Spa Attendant/Receptionist provides coverage and supervision for spa reception area, fitness center and pool area, oversees the service providers in the absence of the Lead Therapist and is responsible for relaying maintenance and housekeeping requests to the proper staff.

This job description is intended to be a broad description of duties. You will be expected to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities
Responsible for maintaining the cleanliness and sanitation standards including all spa treatment rooms, dispensary, fitness center and pool area.Facilitate training with selected staff and cover product, services, orientation, computer, and customer service standardsEnsure all Spa Attendant/Receptionists understand products and services as well as common daily practices.Assists with special events and promotionsEnsure that work areas are clean and set according to proceduresAssist in keeping inventory at appropriate levels during the season by communicating with Spa Manager when items are lowAnswer guest questions in knowledgeable and professional mannerHave knowledge of ingredient(s) of product(s) and their benefits to the clientHave knowledge of and suggest to guest other beneficial treatments offered in spaHelp other associates with tasks to ensure guest needs are metCoach employees with positive reinforcement and counsels when there are performance deficiencies. Participates in annual performance review.Other duties as assigned

Personal Skills
Strong personal character and commitment to Taos Ski Valley, Inc.s Commitment and Passions.Provides a guest experience that exceeds the guests expectations.Ability to gracefully and humbly accept criticism and opportunities for growth.Ability to stay positive, focused, and constructive when faced with setbacks, challenges and while working in an ever-changing environment.

Qualifications/Knowledge:
High School Diploma or GED, some college preferred.Professional manner, discretion and appearanceAble to communicate both verbally and in written format to guests and staff.Efficient, well-organized, and able to handle a variety of duties simultaneously.Energetic, enthusiastic and motivational.Strong team player.High level of customer service skillsEffective leadership skills and a strong work ethic.Ability and comfort with sales.Able to handle emergency situations in a calm and reasonable mannerThis position required the ability to stand, stoop, kneel, crouch, bend, walk, and talkAbility to stand for long periodsAwareness of proper body mechanics to prevent injuryThe employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and armsNormal work hours: Varied to include nights, weekends, and holidays

Work Environment:
TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow packed, or icy terrain and may be exposed to wet, cold and/or humid conditions.

Physical Demands of Position Include:
Position requires you to lift up to 25 pounds on a frequent basis and occasionally group lift up to 50 pounds. This position requires you to be able to talk, hear, smell stand and walk 80-90% of the time and to sit, stoop, kneel, crouch, bend 10-20% of the time.

Background Check
Positions dealing with children, of safety sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.
Is a background check required for this position: YesIs an MVR check required for this position: No