Sales Coordinator at Ascend Learning, Inc. in Burlington, Massachusetts

Job Description:

Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.

Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.

The Sales Coordinator is responsible for supporting business efforts to drive business in assigned market(s) and providing quality administrative support.  This individual will assist with lead generation or nurturing for an assigned sales team by gating incoming requests submitted, processing approved digital requests, and/or redirecting as necessary.  Occasionally, this individual may be called upon to complete proactive research projects in a timely manner or assist with preparing sales tracking/billing reports with accuracy.  Additionally, the Sales Coordinator will provide customer support associated with variable products and services including courseware, online content, assessment tools, and customized curriculum, and redirect feedback to relevant departments. This position reports to the Director of Sales Operations. 

 

Responsibilities

• Work closely with team around administrative support in expanding and maintaining customer base for our products and services


• Serves as ‘go-to’ person for sales reps or agents, regarding program operations and process questions, and occasionally as territory coverage backup


• Redirect incoming sales leads or inquiries, process digital requests with approval from rep/agent, including those received via vendor partner portals (e.g., VitalSource)


• Answer phone calls and incoming InfoBox emails efficiently; respond to customer sales needs and objectives - e.g., price quotes, resources, other general admin responsibilities associated with Sales


• Conduct occasional market opportunity research, and sales tracking/analysis, or reporting as needed


• Assist in setting up Navigate courses, and act as liaison to troubleshoot Nav-related low-tier issues


• Prioritize customer retention by achieving good understanding around resources available in support of team performance


• Partner with team on tactical strategy, including select correspondence in support of growth


• Maintain contracts/billing reports as needed; act as liaison with aligning internal Customer Service


• Collaborate with the entire Sales Operations team to complete tactical, day-to-day requests

 

Abilities

 

Sales Skills

·         Quick learner with demonstrated drive and competency to meet goals outlined

·         Organized, with meticulous attention to detail, and ability to work in fast-paced setting

·         Demonstrated confidence and maturity in handling potential difficult client-facing situations

·         Effective communicator, both written and verbal, with upbeat, enthusiastic disposition

Professionalism

·         Committed to standards of the highest professionalism, ethical behavior and reliability

·         Highly organized and agile, with ability to multi-task

·         Strong time management skills and proactive problem solver

·         Exceptional administrative skills, including strong technical abilities ·         Passionate, hard worker and well-organized, with power to prioritize and multitask

Collaboration

·         Ability to work independently, as well as with management at all levels

·         Team player that knows how to utilize all internal and external resources to achieve goals

·         Comfortable speaking in groups and sharing ideas, with good energy

·         Ability to take direction from, and support, multiple executives effectively

 

Experience and Qualifications:

• Bachelor’s Degree preferred


• Minimum one-year previous sales or sales support experience required


• MSFT Excel, Word, PowerPoint


• Active listener with patience to understand concerns or needs of peers, prospects, clients, or agents


• Self-starter comfortable in a support role


• Must be able to prioritize, multitask, and adapt


• Must be effective in handling problems, including anticipating, preventing, and solving


• Ability to respond to requests with sense of urgency and take initiative to address


• Good liaison with and for all other department members


• Must share our business values, and work in accordance with those values

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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