Field Technical SupportBCforward is currently seeking highly motivated Field Support for an opportunity located at Camden, NJ Position Title: Field SupportLocation: Camden, NJExpected Duration: 6+ Months with possibility of extension Job Description:The service delivery team provides multi-vendor services including hardware and software installation and deployment services for customer projects. The delivery team upgrades current customer IT infrastructure to meet the growing demands placed on their technology. Integration of the latest IT solutions including front office, back office, the data center, the network and training. Additionally, the team supports break fix for printers and personal computer products. Requirements:
Primary Responsibilities: Manage physical and logical hardware inventory within the PC Depot Manage Depot Processes using Service Now and other Depot tools.
Load operating system on computers using standard deployment and build procedures. Install end user applications and load user profiles using predefined processes
Prepare returned hardware to be repurposed or retired - Shipping receiving knowledge, keeping inventories tracked.
Interfacing with users directly on questions that may arise while installing new equipment
Troubleshoot issues/errors Evaluate and Implement process improvements
Collaborate with technical Staff, asset managers and end users expedite laptop build process Must multi-task between deployments
Prepare and ship hardware to correct address.
About BCforward: BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. www.BCforward.com Interested candidates please send resume in Word format Please reference job code 199512 when responding to this ad.