Service Administrator at DH Pace Company, Inc. in South Boston, Massachusetts

Job Description:

Pasek Security Company, a DH Pace Company, Inc., is seeking to hire a Service Administrator in our Boston, MA office. If you are interested in working in a fast-paced environment and enjoying prioritizing tasks, apply today!

Job Responsibilities:

• Work with customers to understand their service needs and enter detailed information in the service ticket to assure accuracy for our technicians.


• Respond promptly to customer service requests, understanding that communication is key. 


• Understand each technicians strengths and weaknesses to assure dispatching the correct fit for each call and ensuring efficiency.


• Scheduling technicians geographically to ensure efficiency. 


• Making sure by end of each day that each technicians schedule is set for the following day. 


• Subcontractor scheduling. Ensuring subcontractors stay on track and complete customer service requests in a timely manner. 


• Purchase parts and track returns.


• Create service quotes when requested by customers.


• Represent the company professionally with excellent customer service and verbal communication skills. 


• Maintain a positive attitude toward customers regardless of the circumstance. 


• Other responsibilities as assigned. 

Qualifications:

• High school diploma or GED required. 


• Prior dispatch and administrative experience. 


• Able to work independently with minimal supervision. 


• Able to work in a fast pace environment and prioritize tasks efficiently. 


• Must be knowledgeable in technical application such as Word and Excel.


• Excellent verbal and written skills. 


• Technical knowledge in the security industry would be helpful. 

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years!  We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.  

Our benefit offerings include:

• Competitive compensation


• Medical, dental, and vision options


• 401k retirement plan + match


• Company paid life insurance


• Paid time off plan


• and more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Operations