JFK Passenger Service Agent - Japan Airlines at Unifi Aviation LLC in Jamaica, New York

Job Description:

General information

Job Title

JFK Passenger Service Agent - Japan Airlines

Date

Friday, March 15, 2024

State

New York

City

Jamaica

Base Pay Rate:

$ 19.00

Full/Part Time

Part Time

Part Time Days

Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, Overnight shift, P.M. shift

Requirements and Description

Passenger Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of arrival and departure functions, ticketing, gate handling and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems such as lost and found issues.
• Perform customer relations, duties and responsibilities which includes providing information for airline passengers regarding their travelling needs and assisting them with special requests and considerations.
• Ability to handle passport/VISA documentation.
• Ability to interact with all levels of individuals such as passengers, employees, customers, corporate representatives and the general public.

• Fluency in Japanese, Filipino, Vietnamese, Indonesian OR Chinese would be an asset.
• Ability to showcase exceptional customer service abilities to all cliental.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Able to work in extreme conditions, such as hot and cold weather, as well as small spaces.
• Flexible schedule allowing work during nights, weekends, and holidays.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."