IT Training Manager at Katten in Washington, Washington DC

Job Description:

Katten is a full-service law firm with approximately 700 attorneys in locations across the United States and in London and Shanghai. Clients seeking sophisticated, high-value legal services turn to Katten for counsel locally, nationally and internationally. The firm’s core areas of practice include corporate, financial markets and funds, insolvency and restructuring, intellectual property, litigation, real estate, structured finance and securitization, transactional tax planning, private credit and private wealth. Katten represents public and private companies in numerous industries, as well as a number of government and nonprofit organizations and individuals.

IT Training Manager

The IT Training Manager is responsible for developing a technology training strategy for end users incorporating the most effective delivery methods available. The IT Training Manager works closely with other teams in IT to develop and deliver training and documentation for end users. The IT Training Manager is responsible for the scheduling and delivery of technology training including major upgrades and new applications. Essential duties are performed personally or through delegation/supervision of subordinates. The IT Training Manager maintains professionalism and strict confidentiality in all client and firm matters.

Katten offers a hybrid work model, allowing the flexibility to work both on-site and remotely on a regular basis (KattenFlex).  This position may be located in either our Charlotte, Chicago, Dallas, Los Angeles, New York or Washington, D.C. office.

Essential Duties and Responsibilities include, but may not be limited to, the following.  Other duties may be requested and/or assigned. Essential functions are primary job duties that an individual must be able to perform successfully with or without a reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assess training delivery methods and integrate effective techniques into training operations.


• Develop, acquire, and maintain technology training materials to support current applications used by firm.


• Develop and maintain new hire training curricula for both attorneys and staff.


• Coordinate curricula, development, and delivery of technology training with Human Resources and Attorney Development leadership.


• Develop “IT Tips” materials and circulate to firm personnel on a regular basis.


• Develop and maintain a learning management system for the firm.


• Abide by firm security policies and aid in development and delivery of Security Awareness Training.


• Develop and maintain end user documentation for IT systems.


• Assist in design review of new applications and application upgrades.


• Analyze and optimize technology training spending.


• Complete special projects as requested by the Director of Information Management and the Chief Information Officer.

Supervisory Responsibilities

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  Directly supervises and manages employees and is responsible for their overall direction, coordination, and evaluation.  Carries out supervisory responsibilities in accordance with the firm’s policies and applicable laws.  Responsibilities include interviewing and training; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making recommendations for hiring, promotion, compensation, and termination.

  
  

Knowledge, Skills and Abilities

• Bachelor’s degree and 7 or more years of technical training experience preferably in a large legal or professional services firm are required; 4 or more years of instructional design experience is preferred. A minimum of 3 years of supervisory experience is also required.


• Must have advanced technical knowledge and experience working with various systems and software including, but not limited to, document management systems (preferably iManage), Microsoft Office applications including Word, Excel, and PowerPoint, and various e-Learning applications.


• Proactive with the ability to identify, define, and analyze complex end user issues and problems and to recommend and implement solutions. 


• Exhibit high degree of initiative in exercising independent judgment with demonstrated troubleshooting, follow-through, and critical-thinking skills to manage multiple projects simultaneously in a fast-paced, detail-oriented, and consistently changing work environment with the ability to make decisions based upon results of research.


• Excellent interpersonal, verbal, and written communication skills with the ability to communicate with courtesy and diplomacy and efficiently follow written and verbal instructions.


• Ability to provide technical training to a diverse group of users having different levels of computer expertise including attorneys, support staff, and clients. In addition, maintain effective relationships with vendors and consultants.


• Excellent organizational skills including record keeping, data collection, and system information.  Ability to compile and analyze data and communicate ideas and conclusions clearly and concisely in report format, written correspondence, e‑mail, or verbally.


• Supervisory/managerial skills necessary to interact and communicate with subordinates, provide instruction/direction/training, determine work priorities, and coordinate the activities of a work team.


• Ability to occasionally retrieve and distribute technology-related items, written documentation, or office supplies weighing up to 20 pounds.


• Work occasionally requires more than 37.5 hours per week to perform the essential duties of the position.

We offer an outstanding benefit package which includes: medical/dental/vision, 401k with employer contribution, parental leave, transportation fringe benefit program, back-up care option, generous paid time off policy, and long-term and short-term disability policies.

Katten Muchin Rosenman LLP is an Equal Opportunity Employer/AA-M/F/SO/Disability/Veteran.

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