Patient Coordinator at Avance Care in Matthews, North Carolina

Job Description:

Who are we?
Avance Care is in the business of improving the standard of healthcare. By offering specialized, accessible, cost-effective healthcare services, we keep our patients at the center!
Why us?

We offer a comprehensive benefits package available on the first of the month following 30 days of employment.
Our company-wide growth means consistent opportunities for advancement.

Core Responsibilities

Meet, greet, and assist patients promptly, efficiently, and in a professional manner
Set up new patients and update current patients' information in the EMR system
Schedule and reschedule appointments, as well as coordinate walk-in patients
Answer phone calls promptly and relay messages when necessary
Maintain the front desk and reception area in an organized, orderly fashion
Collect co-payments, deductibles, and co-insurances
Process referrals and provide complete and accurate referral information to our patients
Balance cash register and ensure all credit payments are accurate
Explain fees, services, and policies
Other duties as necessary

Qualifications

High school diploma or equivalent, required
1-2 years of Medical Administration experience, preferred
Associates degree, preferred
Medical and/or administration certifications, preferred
Bilingual, English/Spanish speaking preferred

What are we looking for?

Excellent verbal and written communication
Ability to maintain confidentiality
Strong computer skills
Strong attention to detail
Team player
Efficient time management and workload prioritization
Strong multitasking skills
Basic understanding of common medical terminology