Custom Account Representative - FootJoy at Acushnet Company in Fairhaven, Massachusetts

Job Description:

WE ARE A PRODUCT COMPANY.

WE ARE A PROCESS COMPANY.

ABOVE ALL, WE ARE A PEOPLE COMPANY.

The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we've been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.

Together we live by the credo, "Autograph your work with excellence." We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do - from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.

Summary: Responsible for the handling of customer service and order processing specifically related to custom outerwear, gloves, socks, and shoes.

Responsibilities:

• Assist customers/sales reps by entering/adjusting customized orders and advising them of order status and product availability.


• Maintain thorough knowledge of sales programs, products, and policies relative to the processing of custom orders.


• Ensure that accurate logo specific detail is applied to all orders as well as appropriate logo application fees, terms, and discounts.


• Color coordinate logo thread colors to garments where necessary and create/maintain logo detail history through entries into database/logo library/color cards.


• Work with Operations Department, graphic designers, and vendors to ensure accurate and timely artwork creation and order fulfillment.


• Monitor progress of new artwork orders and obtain necessary artwork approval through verbal/written communications with customers/sales reps.


• Coordinate special rush requests with other departments to ensure meeting order deadlines.


• Analyze current processes/procedures and identify/implement ways to improve.


• Assist in training of new members of the Custom CS Department.


• Recognize trends and call attention to unusual activity encountered.

Requirements:

• AS or BS degree preferred, High School Diploma or equivalent required.


• 2-3 years' experience in customer service. Prior customer service experience with an embroidered product or apparel preferred.

PDN-9bd16d58-be9b-4d61-b6dc-17e3d9a27814 Apply Now