Our client is looking for a hands-on General Manager to lead their business through its next stage of growth. This is a true general management position, requiring strong skills/experience in leadership and management across multiple functional disciplines (Strategy, Marketing, Sales, eCommerce, Operations, Finance, HR, M&A). You will lead a small (+/- 12) and dedicated team to grow the business organically and through strategic acquisitions.
Responsibilities:
Manage business day-to-day operating as the leader of all corporate functions including Strategy, Marketing, Sales, Customer Service, Purchasing, Operations, Finance and HR.
Strategy
Assess current strategy, capabilities operations and financial results.
Work closely with Board of Directors to develop/refine/adjust strategy and plans to position company to achieve 5-year growth objectives.
Communicate and galvanize support for corporate Vision/Mission/Values across internal team and external stakeholders.
Leadership, Management
Assess current personnel/team, define/refine roles and responsibilities as required, identify talent gaps, build and execute talent acquisition strategy to plug gaps to reach 5-year growth objectives.
Develop a strong employee value proposition ("EVP") to attract/grow/retain the best talent.
Translate longer term strategic goalsinto 1-year operating plans across all functional disciplines.
Provide clear goals, objectives and regular performance feedback to each team member- provide strong leadership, coaching, training and support to help company and individual team members achieve their goals while holding team accountable for results.
Marketing
Work closely with Marketing team to clearly define target market and customer value proposition, build brand awareness within target market, execute lead generation campaigns to drive customer acquisition and retention across various market segments.
Develop reports that accurately gauge progress, trends and results across all brand building and lead generation activities.
Sales
Lead Sales and Customer Serviceteam to drive Estimate and Sales Order growth and conversions.
Develop reports that accurately gauge progress, trends and results on important KLI and KPI, including but not limited to online sales, phone sales, order-to-fill ratios, customer satisfaction, etc.
Finance
Build and manage annual budget aligned to corporate strategy and financial goals.
Define/Review KLI, KPI and financial metrics and build reporting mechanism to provide monthly and quarterly progress updates to Board of Directors.
Work diligently to identify capital investments that drive growth.
Keep a sharp eye on SG&A expenses to expand EBITDA margins.
Manage cash flow effectively via tight control of AR outstanding and weekly AP monitoring.
R&D and Operations
Work closely with purchasing team to source and design/develop innovative products that meet client needs.
Work closely with operations team to streamline all aspects of receiving, inventory management, pick/pack/ship and returns processing with a focus on providing excellent customer service while maximizing ROI for inventory.
Successfully balance inventory levels to maximize return on assets while minimizing lost revenue due to stock-outs.
Requirements:
15+ years of total business experience.
10+ years leading and managing people in a business environment.
5+ years of meaningful experience and demonstrable knowledge/expertise in at least 3 of the following functional areas: General Management, Strategy, Digital Marketing, Warehouse
Operations, Procurement/Purchasing, Finance, M&A, Human Resources.