Customer Experience Representative at Ace Relocation Systems, Inc in San Marcos, Texas

Job Description:

Who we are:

We are a family owned & operated moving & storage company with over 36 years of experience. Our dedication to excellence is second to none! We enable global relocation and storage logistics and have 10 office locations allowing us to champion our customer’s needs. We actively partner with charities such as Move for Hunger, American Cancer Society, and Truckers Against Trafficking.

Are you?

• Team-oriented?


• Passionate about delivering exceptional customer service?

If you answered yes, we want you to come to be a part of the Ace Relocation Team!

Position:  Customer Experience Representative

Priorities:

• Communicate information and timeline objectives to ensure timely-coordinated relocation services.


• Service internal and external customers while providing a top tier experience that leaves a lasting impression.


• Communicate effectively and professionally with customers and staff.

Qualifications/Skills:

• Two years of moderate to heavy hands-on customer service in an office environment


• Exceptional time management and attention to detail


• Be adaptable, flexible and versatile.

Benefits:

• Collaborative and team-oriented environment


• Paid vacation/sick/holidays


• Comprehensive benefits package including 401k with match.


• Workplace Flexibility


• And much, much more!

Company information can be found at www.acerelocation.com.

The pay rate is $19 per hour. Starting pay rate is based on criteria such as location, experience, qualifications, and the terms of any applicable agreement. Dependent on the length of service, hours worked, and applicable agreements, benefits include medical, dental, vision, life, and optional disability insurance, sick pay of 2.66 hours for every 80 hours worked, Vacation pay of 3.08  hours for every 80 hours worked, paid holidays (7 days annually), three personal days (prorated based on start date), bereavement pay and retirement benefits.

Please note that we do not wish to be contacted by external recruiters regarding job candidates. All applications must be submitted through our official channels.

We Take Equality Seriously: Indeed, all aspects of employment with the Company will be governed based on merit, competence, and qualifications and will not be influenced in any manner by an individual's race, religion, color, national origin, ancestry, citizenship status, physical disability, mental disability, genetic information (including testing and characteristics), sex (including pregnancy, lactation, childbirth or related medical conditions), gender identity, age (40 and over), sexual orientation, veteran status, uniformed service member status or any other status protected by local, state or federal law.

Technology Skills:

• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and outlook.


• Competent with Microsoft Teams.

Minimum Qualifications (Knowledge, Skills, and Abilities): The following are required to enable job holders to perform the essential functions of the job.

• High School Diploma or General Education Degree (GED)


• 2-4 years of relevant work experience

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