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Customer Service Representative, Dionis at Polysciences, Inc. in Warrington, Pennsylvania

Posted in Sales 14 days ago.

Type: Full-Time

Job Description:

Who We Are

Dionis

Dionis is the leading goat milk skincare brand in the US. We focus on bath & body essentials, providing high-quality goat milk products that are safe and consistent for our customers.

Summary of Position:

Manage customer inquiries and complaints and provide excellent customer service to all customers. Assist with order management, modifications, and escalating customer complaints across a number of communication channels.

Essential Functions: Fundamental and critical tasks, duties, and responsibilities necessary for position to be performed effectively.

Communicate with customers via email and phone.

Order Management regarding missing and declined Credit Cards

Making sure Customer Cards are updated with accurate information

Order entry for Sales no charges.

Trade Show order entry and management

Retail Subscription order management

Allocate and manage backorders.

Acknowledging and resolving customer issues

Ensure customer satisfaction and provide professional customer support.

Handle customer complaints, returns, and exchanges, ensuring a prompt and satisfactory resolution.

Maintain in-depth knowledge of Dionis Goat Milk Skincare products, ingredients, and benefits to assist customers effectively.

Incoming Calls and voicemails

Qualifications

Education Required: High School Diploma/GED Preferred: Bachelor's Degree

Computer Skills Required: Comfortable using a computer &Excel, and Great Plains a plus.

Other qualifications:

1-2 years of account management experience where you have done most, or all of the above responsibilities outlined.

Ability to prioritize yourself and stay organized and timely with your daily duties.

Comfortable using computers, MS Office applications and learning new software easily. Knowledge of Great Plains a plus

What We Offer

Culture

Great people

Peer to Peer Recognition

Broader, hands-on work experience

Clean and Modern Equipment & Labs

Fun company events

Competitive Wages & Generous Year-end Bonus

Comprehensive Benefits

4 Medical PPO Medical Plans with Telemedicine, Rx, & Vision

2 Dental Plans

Healthcare, Dependent care, & Commuter Flexible Spending Accounts

401(k) with company match

Financial Health & Wellness w/1:1 Coaching

Basic & Supplemental Life Insurance

Accident, Hospital Indemnity, & Critical Illness

Paid Time Off

Short & Long-term Disability

9 Paid Holidays

Must have legal authorization to work in the US and will not require sponsorship.

Dionis is an equal opportunity employer. Drug-free workplace. Tobacco-free work site.

Dionis does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.

Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application process and/or interview process should notify a representative of the Human Resources Department

Find us here Dionis