Technical Support Assistant Innovate to solve the world's most important challenges
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.
Be part of a team that is solving complex technical problems for the customer Learn to apply highest standards of customer support Build business acumen while learning to address customer's technical needs 25 Facilitate issue identification and analysis 25 Investigate and resolve technical issues 25 Develop and share knowledge 25 Build relationships with customers YOU MUST HAVE
High School Diploma, or equivalent. Some experience in the field.
Bachelor degree in Management, Computer Science or a technology related discipline
Experience in the industry is preferred
Good interpersonal and verbal & written communication skills
Location: One Firelite Pl, Northford, CT 06472 USA
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.