Technical Support Assistant at Honeywell

Posted in Other 5 days ago.

Location: Northford, Connecticut





Job Description:
Technical Support Assistant
Innovate to solve the world's most important challenges

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.

Be part of a team that is solving complex technical problems for the customer
Learn to apply highest standards of customer support
Build business acumen while learning to address customer's technical needs
25 Facilitate issue identification and analysis 25 Investigate and resolve technical issues 25 Develop and share knowledge 25 Build relationships with customers
YOU MUST HAVE
  • High School Diploma, or equivalent. Some experience in the field.

WE VALUE
  • Bachelor degree in Management, Computer Science or a technology related discipline
  • Experience in the industry is preferred
  • Good interpersonal and verbal & written communication skills
  • Strong continuous improvement mindset, strong leadership impact
  • Experience with Salesforce.com and SharePoint
  • Demonstrated experience with Knowledge Management & Call Center Management
  • Good administration skills
  • Some experience with a variety of the businesses product programming languages
How Honeywell is Connecting the World INCLUDES
  • 1st Shift
ADDITIONAL INFORMATION
  • Job ID: HRD58907
  • Category: Customer/Product Support
  • Location: One Firelite Pl, Northford, CT 06472 USA
  • Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.