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Complex Director of Revenue Management at IHG

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Seattle, Washington

Job Description:

About us

Join our team! The newly opened Dual Property, EVEN Hotels and Staybridge Suites Seattle Downtown – Lake Union is looking for a Complex Director of Revenue. Opened in April of 2018, these beautiful properties have a combined 235 rooms, 5,000 sq feet of indoor/outdoor conference space, an onsite bistro- Cork & Kale and a world class Athletic Studio. 

IHG wants to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path.

At EVEN® Hotels we provide a thoughtful lifestyle offering for travelers seeking more options to stay healthier and balanced away from home. Our hotels and wellness-savvy colleagues offer guests a best-in-class fitness experience, healthier food options and flexible working spaces. We inspire our guests to stay on track with their wellness routines, so they can be at their best and achieve more. As a member of the EVEN® Hotels team, you’ll bring your passion for wellness, encouraging others and building connections with every interaction.

Staybridge Suites is a different kind of hotel for a different kind of traveler. When it comes to extended stay travel we get it. We know that our guests have their own way of doing things and they just want the freedom to travel however they like. So, we want to help them in a big way. A HUGE WAY 

At EVEN Hotels, our core mission is to Enable Wellness in Travel.

To inspire our Guests to stay on Track while on the road, we will:

  • Enliven Wellness through our passion, knowledge and resources available to ensure balance and holistic well-being.    

  • Be Encouraging by recognizing our guest’s achievements and offering positive words of encouragement and suggestions.

  • Get Personal to understand our guest wellness goals and help them maximize their wellness journey while traveling. 

At Staybridge Suites® we want our guests to feel like part of the family which means we need you to:

  • Be down-to-earth by being straightforward and natural

  • Be thoughtful by being perceptive, caring and accommodating

  • Be sociable by being upbeat, involved and friendly

  • Be reliable by being professional, a team player and resourceful

Your day to day

This job is responsible for managing the hotel’s revenue-related strategies, achieving and exceeding the hotel’s RevPAR Index and RevPAR goals. Implement and support company pricing, market strategy, yield, distribution & selling strategies, and revenue management best practices. Manage hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.


  • Provide input and approval on all group proposals with Sales and/or General Manager. Collaborate with Sales Department on group rates.

  • Works closely with Regional Director of Revenue Management, hotel sales and hotel management to establish and implement pricing, yield, and selling strategies for the hotel, based on market factors and company guidelines.

  • Explore and provide variations in the market mix which would stimulate additional revenue without increasing costs.

  • Oversee and evaluate the effectiveness of any internal incentive programs for Front Office, Reservations, Sales and Convention Services. Then provide the General Manager with clear payback analysis. Assist the General Manager in making necessary adjustments to any program.

  • Responsible for the maintenance of any software programs which contribute to the management of room’s revenue, including PERFORM, RBI and Delphi/Profit Pack or any other Group Sales System.

  • Establish hotel pricing levels in all segments.

  • Monitor competitor strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management. Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency.

  • Assist with the annual hotel budget development and ongoing results analysis.


  • Work closely with the Director of Sales & Marketing, the Front Office Manager and Reservations Manager to ensure their departmental objectives and responsibilities to The Hotel Management Group are met without having a negative impact on total rooms revenue management. This is with special attention to Corporate Marketing Programs, Special Promotions, and PCR customers, Local Volume Accounts, Corporate Negotiated Accounts and Towers Operations.

  • Prepare quarterly presentations or reports for the Revenue Management Committee and the Vice President of the Team’s progress toward the goals of the five-year forecast. Include a detailed analysis on The Impact of Group Bookings, Adjustments to the current Year Forecast, and Analysis of Variances.

  • Conduct a weekly Revenue Management Meeting where the current 120-day booking period is evaluated for proper rate and availability control. As chairperson, the Revenue Manager gives a synopsis of results vs. decision form the previous week and leads discussion on future issues.

  • Prepare all reports and analyses necessary to conduct the above-stated meeting.

  • Receive all revisions to definite and tentative group bookings to prepare revised analysis as needed.

  • Perform other duties as assigned.

  • Responsible for the daily room inventory management process. Actively monitor group blocks to determine rooms availability for sale.

What we need from you

Bachelor’s degree in Hotel Administration, Business Administration (preferred) and previous Revenue Management or Pricing experience. 3 plus years hotel management experience. Or an equivalent combination of education and experience Must speak fluent English.

This job requires ability to perform the following:

  • Carrying or lifting items weighing up to 10 pounds

  • Use a keyboard to operate various property management and reservations systems, etc. Other:

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

  • Understanding of microeconomics as it applies to hotel business.

  • Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions.

  • Strong computer skills are required.

  • Strong reading and writing abilities are required.

  • Problem solving, reasoning, motivating, organizational and training abilities are used often.

  • Ability to travel to attend workshops, specialized training and or certifications.

  • May be required to work nights, weekends, and/or holidays.

What we offer

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve

In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.


So what's your passion? Please click "Apply Online" and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans