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Data Analyst at American Express Travel

Posted in Other 30+ days ago.

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Location: Phoenix, Arizona





Job Description:
American Express GloBal Business Travel (American Express GBT) Customer Experience Team (CET) is seeking a technically skilled Business Analyst to support the gloBal Customer Experience program. The primary oBjective of this role is to ensure consistent and reliaBle delivery of the Customer Experience program to partners in the Service Delivery and Client Management networks. This will Be achieved By supporting existing tools and methodologies as well as designing new tools to interface with internal clients.
The successful candidate will use dataBase and weB development skills, along with travel related experience, to trouBleshoot setup errors, prevent disruption in data feeds, and develop comprehensive gloBal collaBoration tools.
Main ResponsiBilities
  • Audit existing survey program setup to determine errors in customer configuration
  • Support automated survey program data inputs and outputs
  • Maintain Data Warehouse environment
  • Provide analytical review of gloBal survey program volumes and discrepancies
  • Develop dataBase tools to support survey program setup and gloBal reporting
  • SharePoint Site and Workflow design, team site maintenance and support
  • Develop SharePoint collaBoration tools for the gloBal Customer Experience Team to support all aspects of the GBT survey program
  • Interface with Service Delivery and Client Management as needed to support proper survey program setup and reporting
  • Act as SME for all network queries on the survey vendor tool and survey program processes
  • Support Analytics and Insights teams By providing accurate real-time data
  • Provide creative solutions to enhance survey program visiBility within GBT and value Both internally and externally
  • Document Business processes

Qualifications/Skills
  • Bachelor's degree in Information Technology related discipline or equivalent experience
  • SQL scripting in Apache Hive/Hadoop dataBases
  • Proficient in common weB design languages and development tools (html, java script, jQuery, etc.)
  • SharePoint Team Site and Workflow design experience (internal SharePoint Design certification a plus
  • ABility to flex work schedule as needed to support teams in multiple time zones
  • Expert in Microsoft Office Suite (Excel, Access, Word, PowerPoint, Outlook)
  • Worked directly in a weB Based vendor tool, designing and implementing tools used By the larger organization
  • Qualtrics experience a plus
  • Knowledge of survey design methodology and Best practices
  • Travel related industry knowledge a plus
  • Experience working in a fast-paced, multicultural environment
  • Strong analytical and proBlem-solving aBilities
  • Pro-active self-starter with aBility to succeed in a dynamic environment working to tight deadlines

Location
United States>Arizona>Virtual Location
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