Posted in Customer Service 30+ days ago.
This job brought to you by Professional Diversity Network, Inc
Type: Full Time
Location: Mankato, Minnesota
Job Functions:Job Summary
This position provides customer support by troubleshooting with customers, promoting and marketing parts and services via the telephone.Essential Duties and Responsibilities
*Provide responsive parts order assistance to customers by telephone, mail or in person in order to take orders, change orders, cancel orders, obtain details of complaints and provide information about parts order questions
*Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
*Continuous customer satisfaction improvement for parts ordering and return
*Review customer back-order reports, inform customers and release parts that are on manual control
*Identify, consolidate and report customer critical parts
*Pursue customer critical parts with planning and procurement personnel
*Assist with obtaining critical information such as engine serial numbers, engine application, customer information, etc.
*Relay critical information such as parts lead-times to customers
*Refer unresolved customer grievances to Sr. Customer Representatives for further investigation
*Direct parts technical questions to the appropriate specialists
*Maintain a clean, organized, and operational workspace
*Conduct special projects as identified by business requirements
*Follow all applicable safety rules and regulations
*Responsible for following safety and environmental procedures.Procedures can be found on our company intranet
*Other tasks as assigned by managerQualifications:Education/Experience
Currently enrolled in a University curriculum. Can be both undergraduate or graduate alumni.Knowledge, Skills and Abilities
*Strong customer orientation
*Required working knowledge of Microsoft Excel, Word, Access and other associated software
*Strong oral and written communication skills
*Attention to detail
*Ability to work with mathematical figures and calculations such as adding, subtracting and percentages, and to apply other forms of math when required
*Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
MTU Onsite Energy is an Equal Opportunity Employer (Minorities/Women/Disabled/Veterans) and federal contractor.