Manager, Dispatch (MO) at Medical Transportation Management in Lake Saint Louis, Missouri

Posted in Manufacturing 7 days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

Consider a Career at MTM

From entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities. Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Association’s Fit-Friendly Worksites Recognition program. As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. If you can't find what you are looking for, please check out our affiliate Ride Right for more opportunities. 

MTM, Inc. continues to grow and we are seeking a Manager, Dispatch

MTM, Inc. is a healthcare services and transportation management company whose mission is to develop innovative solutions for accessing healthcare, increasing independence, and connecting community resources. MTM is made up of people who share a passion for making a positive impact. Our culture promotes healthy living, excellent work/life balance, and career advancement opportunities. MTM is a fun place to work, where individuality is encouraged and hard work is rewarded.

The Manager, Dispatch is responsible for all aspects of successful Dispatch Operations. This includes assignment of work in a timely manner, and at the most cost effective rate.  The Manager, Dispatch will assure that production and quality of the department consistently meet or exceed expectations. The Manager, Dispatch is responsible for the use of all technology to their fullest capability, and regularly updating and incorporating effective processes. The Manager, Dispatch will partner with all departments as well as Transportation companies and Drivers in assuring we have a streamlined operation.

This position is located at our office in Lake St. Louis, Missouri.


  • Align department goals and KPI’s with the needs of the overall Company direction

  • Communicate goals, direction and expectations to employees

  • Hold Supervisors and Employees accountable to outlined expectations

  • Communicate results to Leadership and Employees

  • Actively manage all dispatch services performed for each business entity served

  • Meet with each business entity served, and assure performance expectations are met

  • Track, trend, analyze and take action on all aspects of dispatch operations

  • Assure adequate 24/7 coverage, with backup plans in place

  • Implement new and improved processes

  • Regularly review all processes within the department to continually remain current

  • Create continuity with all departments which are key to the overall Dispatch Operation

  • Implement and effectively use all tools available, including procedures

  • Partner with the Training Team to help create an improved Dispatch training program

  • Organize, prepare and effectively manage all implementation dispatch support

  • Streamline, automate and continually reduce manual tasks

Minimum  Qualifications:

  • College degree or 3 + years of related work experience

  • Minimum 2 + years in a Management position, specifically in Operations/Dispatch:  leading a team

  • Minimum 2 + years Dispatch experience

  • Experience managing a 30+ employee department

  • Experience with analyzing data, developing trend analysis and comparison reports

  • Routing and scheduling experience

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications:

  • A complete understanding of Transportation Logistics Operations

  • A complete understanding of basic Workforce Field/Fleet Management practices

  • Executing for results

  • High sense of urgency

  • Ability to problem solve

  • Loyal and dedicated

  • Self-Motivated and performance driver

  • Organized and Systematic (Plans Ahead)

  • Strong communication skills

  • Holds people accountable

  • Logical

  • Resourceful

  • Persuasive

  • Self-Aware

  • Inclusive

  • Composed under pressure

  • Ability to lead and motivate a team in a fast pace environment

What’s in it for you?

  • Paid vacation

  • Holiday Pay

  • Health and Life Insurance Plans

  • Dental and Vision Plans

  • 401(k)

  • Onsite Gym

  • Wellness Screenings

  • Birthday Holiday

  • Training Development

  • Casual Dress Environment

  • Scholarship Program

  • Healthy Market

  • Free Coffee

*These benefits may not be available at all locations

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or