Job Summary The Home Lending Sales Manager will proactively identify, develop and maintain a quality network of business relationships that serves as a source of referrals for new mortgage lending opportunities. Interview new and existing customers to determine their loan needs and advise those customers of appropriate products, terms, and pricing while gathering any additional required data. Generate complete mortgage applications, ensure appropriate procedures and policies are followed, while meeting sales goals and objectives. In addition, recruits, hires, coaches, counsels subordinate sales team and monitor sales activities within their sales team.
Originate mortgage loans that meet Flagstar bank credit and underwriting requirements. Perform all origination tasks in accordance with industry and regulatory guidelines and requirements. Achieve sales and referral goals by developing a world class customer experience. Refer clients to other Flagstar business partners so that they may explore obtaining additional financial products and services that Flagstar offers (i.e. retail banking products, investments, commercial services). Market to and manage referral relationships. Referral relationships include realtors, builders, professional and personal contacts. Participate in in business related development opportunities community efforts to promote home ownership. Proactively seek ways to develop and expand customer relationships in order to achieve branch and personal goals.
Recruit, hire, develop, lead and retain high quality loan officers. Monitor sales activity within the sales team. Responsible for conducting training for any new hire or existing hires in both skills development and product training. Manage sales team to ensure development of relationships with referral sources to obtain mortgage leads. Maintain a broad understanding of products, guidelines and pricing strategies. Champions adherence to quality.
Provide status updates and assist processing with the collection of any trailing borrow documentation needed to complete loan processing and closing.
Attend Flagstar required production meetings. Attend/complete all Flagstar and industry required training. Actively participate in opportunities to expand knowledge, influencing and interpersonal skills. Professional development of loan officer team.
Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.
3+ years of mortgage loan origination experience in current market conditions
2+ years' experience leading, managing, motivating and developing a Loan Officer team to meet and exceed assigned goals within a results driven environment
Must meet and comply with all requirements set forth in the SAFE Act, including by not limited to successful completion of the required background checks and obtaining a Unique Identifier for the NMLS
Ability and desire to recruit, coach and mentor loan officers
Excellent sales presentation and marketing skills
Knowledge of conventional and /or government guidelines
Knowledge of processing underwriting and or closing procedures
Ability to analyze and comprehend complex financial data and provide financial alternatives
Ability to communicate clearly and effectively, both verbally and in writing, across a variety of audiences
Solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously