CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company's commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT's consumer banking segment includes a national direct bank and regional branch network. Discover more at cit.com/about .
The Operations Manager's (OM) primary responsibility is managing branch operations and assisting the Branch Manager in inspiring staff to promote and cultivate deeper relationships with customers. The OM is also responsible for creating a superior, customer-driven sales, and quality service environment.
Supports OneWest Bank's (OWB) commitment to building relationships and providing a "One Customer at a Time" experience through solid operational quality control
Exemplifies OWB's standards with team members and customers on a daily basis
Responsible for putting into place processes to inspect and manage operational controls, to achieve satisfactory results during field operations visits, and to ensure compliance during actual audits
Sets standards and executes random spot reviews to ensure all compliance and regulatory standards are met
Secures and manages cash and all negotiable items per policy and security standards
Pulls and reviews operation reports each workday morning
Coaches and trains staff utilizing expertise and guidance on operational issues and vulnerabilities that relate to their jobs and ensures policies and procedures are consistently executed
Serves as the Chief Operations Officer of the branch and acts as a back-up of branch leadership in Branch Manager's absence
Consistently leads, manages, and coaches branch team to execute OneWest Bank's EmpowerU performance culture.
High School Diploma or equivalent required; Bachelor's Degree preferred
3+ years of banking experience including processing account transactions, loan applications, and new accounts
Must have prior managerial experience and proven sales skills
Experience in ensuring compliance with all governing regulations, especially the Bank Secrecy Act requirements