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Medical Office Scheduler I - AZ at HOPCo in Phoenix, Arizona

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time

Job Description:

Healthcare Outcomes Performance Company is a vertically integrated musculoskeletal outcomes management company.  HOPCo manages physician practices, hospital service lines, population health and value-based care programs, and musculoskeletal delivery networks.

HOPCo is the managing partner of Arizona-based entities, The CORE Institute, Northern Arizona Orthopaedics, The CORE Institute Specialty Hospital, Michigan-based The CORE Institute, and Florida-based Southeast Orthopedic Specialists.

As HOPCo continues to grow, we are looking for a Medical Office Scheduler I to be based out of our Corporate Headquarters.

Please see below for the functions and requirements to be a Medical Office Scheduler I with HOPCo.


  • Schedule clinic appointments including consultations, and follow-up visits, utilizing practice’s CPS/GE Centricity, and the Scheduling Assistant tool. Collect all pertinent demographic, insurance and medical information and enter into CPS.

  • Obtain patient demographic information and insurance eligibility; updates and confirms necessary information to allow processing of claims to insurance plans.

  • Utilizes templates, scheduling assistant, and referral system to schedule patient appointments.

  • Confirm patient is eligible with insurance plan at the time appointment is scheduled.

  • Successfully processes referrals through the referral system, contact patients to schedule appointment and import referrals/documents to patients chart.

  • Answer and resolve all incoming calls and requests in a timely, accurate manner. Communicate with the director and/or supervisor about potential patient concerns. Triage and relay necessary messages to appropriate staff member.

  • Facilitate communication with referring providers to ensure patient is prepared for activation upon arrival of their appointment.

  • Participates in the daily operations of the processing patient appointment requests as a team, alongside the referral coordinator team members to enhance the patient experience and patient delight.

  • Ensure strict confidentiality of all health records, member information and meet HIPAA guidelines.

  • Other duties as assigned.


  • High school diploma/GED or equivalent working knowledge preferred.


  • Minimum two years’ experience in healthcare field is required and previous call center experience is preferred.

  • Excellent organizational skills and strong customer service orientation are required with strong background with computers and data entry.

  • Working knowledge of Centricity Practice Management is a plus.


  • Knowledge of medical terminology, ICD and CPT.

  • Federal, state and HIPAA privacy regulations.

  • Knowledge of scheduling patients in a clinic/medical practice setting.


  • Effective verbal and written communication skills.

  • Strong interpersonal, written and oral communications skills.

  • Demonstrates outstanding customer service skills, communicates well and utilizes excellent listening skills and telephone etiquette.

  • Excellent interpersonal skills (tact, discretion and courtesy necessary to interact cordially and effectively at all times).

  • Represent The CORE Institute in a professional manner related to appearance, communication and the maintenance of patient confidentiality.


  • Ability to multi task in a fast paced environment.

  • Ability to understand patient demographic information and determine insurance eligibility.

  • Ability to have consistent attendance and punctuality.

  • Ability to effectively incorporate the use of technology into day-to-day tasks (Outlook, Microsoft Office Suite, CPS/GE Centricity and Scheduling Assistant).

  • Ability to communicate effectively and compassionately with patients, co-workers, management, and providers.


  • Normal office environment.

  • Some travel within community.


  • Requires sitting and standing associated with a normal office environment.

  • Combination of bending, lifting and transferring activities.

  • Manual dexterity using a calculator and computer keyboard.


  • HOPco Mission, Vision and Values must be read and signed.