IT Service Desk Associate Database at YOH Services LLC in Newtown, Pennsylvania

Job Description:

IT Service Desk Associate needed for a contract opportunity with Yoh’s client located in Newtown Square, PA.

The Big Picture – Top Skills Should You Possess:

• Excellent Customer Service skills


• Troubleshooting skills


• Windows, PC Hardware, and general IT knowledge   

What You’ll Be Doing:

• Serve as the first point of contact for SAP employees and/or contractors seeking support


• All specialists are responsible for documenting requests, troubleshooting and resolving IT related issues


• Provide technical phone support for internal SAP employees and contractors


• Trouble Ticket creation and monitoring


• Hardware and software problem resolution in a timely and professional manner


• Troubleshooting techniques are required


• Timely escalation of unresolved problems


• Adherence to Service Desk policies and procedures


• Attend training and staff productivity meetings

What You Need to Bring to the Table: 

• Ability to work in a fast paced, high volume call center


• Previous experience preferred but not required


• Excellent customer service skills


• Excellent interpersonal, written and oral communication skills


• Excellent listening skills and the ability to understand concerns and overcome objectives in a professional manner.


• Knowledge of Windows Operating Systems


• Basic IT knowledge and/or ability


• General PC hardware knowledge


• Strong work ethic and self-starter, able to effectively multi-task

What are you waiting for?  Apply Now!

Recruiter:  Andria Armato

Yoh makes finding and applying for jobs simple.  Partner with Yoh to find the right opportunities across multiple industries in the US and UK.  

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Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.