The Business IT Liaison acts as a link between business and IT, fostering relationships between data & technology teams and internal business leaders, while demonstrating value on a strategic and executionary level (strategic planning, technology implementations, project management, process improvement and change management). This role will work closely across teams to prioritize key initiatives, enhance cross-functional communication, awareness, and drive effective technology solutions in support of the enterprise technology strategy.
General Functions and Outcomes
Build and maintain relationships with internal business partners
Be an advocate for the needs of the business in conversations with IT (strategic planning, prioritization, intake, etc.)
Be an advocate for IT in conversations with the business (strategic direction, application portfolio management, IT processes & governance, etc.)
Partner with business leaders on the creation of business cases & cost estimates
Understand and navigate the IT landscape to get relevant information or updates on behalf of the business partner
Lead strategic initiatives to achieve Cambia and divisional top business objectives
Identify areas for operational and process improvements
Drive improvements through the use of a consistent set of key metrics
Manage projects and process improvement efforts
Drive understanding of educational and training needs related to operational or divisional initiatives
Create effective written and visual communications as needed (project updates, project overviews, executive summaries, solution options, etc.)
Define the methodology for prioritization of projects/initiatives
Develop and maintain systems used to track and report on divisional business results, action items, and simultaneous divisional projects.
Plan & facilitate meetings as needed (strategic planning, retrospectives, process improvement meetings, etc.)
Leads significant division-wide or cross-divisional initiatives resulting in measured cost savings or innovations
Identifies and drives division-wide simplification efforts resulting in significant cost savings.
Prior experience acting as a product owner or internal consultant, partnering with the business on IT initiatives.
Demonstrated experience managing a program & delivering quantifiable results.
Demonstrated ability to adapt to a dynamic environment with changing requirements.
Experience managing initiatives involving multiple stakeholders, resource planning and budgeting/forecasting.
Ability to function in a rapidly changing environment and make decisions with limited information.
Excellent project management, interpersonal and organizational skills, with the ability to drive and implement ideas in a changing environment.
Excellent communications skills, both verbal and written.
Ability to drive change through influence.
Ability to use data supported metrics to identify process improvement initiatives.
Demonstrated ability to collaboratively identify problems with key partners, and achieve partner buy-in and participation.
Demonstrated curiosity to tackle hard business problems using data and analytics to develop meaningful, practical solutions.
Proven leadership experience in effectively teaching, coaching and transferring knowledge to both leadership and line level employees.
Experience in working with technical terminology and teams
We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A drug screen and background check are required.