Innovate to solve the world's most important challenges
Be part of a team that delivers superior customer support. You will work in a global team, providing support for a defined set of products/technologies. Works closely with peer colleagues globally to solve technical problem.
•Deliver excellent remote technical support specialized in Experion Client Server. •Proactively manage and respond to customer questions, issues, and input accurately and within agreed Service Level Agreement. •Respond to customer inquiries by diagnosing the issue and providing the most appropriate technical solution. •Comply with all GTAC/GSM processes for case management, documentation, and proactive customer communication. •Provide customers with periodic updates. •Maintain accurate and timely case notes per GTAC process. •Proactively escalate issues through GTAC Leadership, development engineer and account team channels. •Maintain strong case documentation that will help to create knowledge article after issues resolution. •Keep abreast with latest technical advanced in the broad HPS product/systems portfolio, while maintaining expert knowledge on designated product lines.
YOU MUST HAVE • Engineering degree with minimum 8+ years of experience in Experion PKS • 5 years customer support
WE VALUE • Experion PKS Client\Server family (EST, ESVT, ESC, FLEX, etc.) and related architecture. • DVM • SafeView • HMI Web and HMI Web Solution pack • Experion Migrations • Server scripting • TPS, SCADA, and CDA integration • ODBC • Orion, OTP, Thin Client • OPC connectivity
JOB ID: HRD132243
Location: 2101 CityWest Blvd,Houston,Texas,United States
Customer Experience (GLOBAL)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.