Hausmeister (Front Desk Agent)- Summer at Taos Ski Valley, Inc. in Taos Ski Valley, New Mexico

Job Description:

As a Hausmeister, you are the foundation of The Blake's welcoming environment in the beautiful alpine setting that is Taos Ski Valley. With an ability to revive the art of conversation, you celebrate our cultural pride, ensuring that Taos' local heritage is kept alive by tapping into shared experiences and personal knowledge. You are responsible for a variety of tasks including the overall arrival and departure process, greeting guests upon arrival, identifying their needs and handling requests, escorting them to their rooms, and ensuring their stay is exceptional, as well as, handling guest luggage, valet parking, room service requests, activity recommendations, dinner reservations, etc. Hausmeisters are knowledgeable about Taos Ski Valley and able to provide direction to guests to include hours of operation, services provided, mountain statistics, and the adventurous offerings of our scenic surroundings. You possess an adventurous, open-hearted, and upbeat demeanor and strive to build and maintain lasting relationships with both internal and external guests. You thrive in a fast-paced environment and embrace new challenges daily as well as seek opportunities to expand your skillset and knowledge base.

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities:

Conducts oneself with safety in mind and undertakes all job requirements in a manner that will guarantee a secure & confidential environment for oneself, guests, and fellow team members.
Identifies and complies with guest requests, both in person and over the telephone, while maintaining both internal and industry standards
Demonstrates problem-solving skills while resolving guest concerns
Performs guest arrivals and departures daily
Follows daily procedures, accurately completes all daily reports, and knows all other properties, restaurants, and services the resort offers
Ensures all charges are posted to maintain profitability
Maintains a cash bank and complies with all cash handling procedures
Conducts oneself with integrity, respect, and compassion, recognizing that each individual's unique attributes contribute to the overall success of Taos Ski Valley.
Provide uniform, efficient, courteous, high-quality service in a clean and organized environment. Provides a guest experience that exceeds the guest's expectations.
Other duties as assigned
Reliable attendance on all scheduled workdays

Personal Skills:

Strives for open, honest, and effective communication in order to build trust in our relationships with our guests and fellow employees.
Demonstrates problem-solving skills while resolving guest concerns.
Be well-groomed and aware of personal hygiene; adhere to dress code policy as mentioned in policy handbook.

Keep all business confidential both on and off duty.
Offer courteous and sincere hospitality at all times. Understand what is meant
by "good customer service."
Follows training guidelines using good judgment and common sense.

Strong personal character and commitment to Taos Ski Valley, Inc.'s
Vision, Purpose, and Values.
Ability to gracefully and humbly accept criticism and opportunities for
growth.
Ability to stay positive, focused, and constructive when faced with
setbacks, challenges, and while working in an ever-changing
environment.

Keep all business confidential both on and off duty.
Offer courteous and sincere hospitality at all times. Understand what is meant by "good customer service."
Follows training guidelines using good judgment and common sense.
Strong personal character and commitment to Taos Ski Valley, Inc.'s Vision, Purpose, and Values.
Ability to gracefully and humbly accept criticism and opportunities for growth.
Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.
Keeps work area, equipment, and lobby clean and orderly. Has concern for cleanliness and orderliness of work area and equipment.
Completes all assigned services by timeframes established by department supervisor.
Provides a guest experience that exceeds the guest's expectations.

Qualifications/Knowledge:

Must be highly detail-oriented
Must take constructive criticism and frequent coaching well
Must be able to accurately follow instructions, both verbally and written
Must be willing to ask for help and/or clarification
Must be able to adapt to change in policy and/or procedures as directed and offer suggestions to improve operations.
Knowledge of Microsoft Office, basic typing skills, and computer knowledge
Fluent in verbal and written English, other language skills preferred
Prior hospitality/housekeeping experience preferred
Ability to work a flexible schedule including weekends, holidays, and evenings.

Work Environment:
Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. Taos Ski Valley, Inc. is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include:
Frequently lifting up to 25 pounds and occasionally lifting up to 50-75 pounds. Sitting approximately 60-70% of the time working on a computer. Walking, reaching, and bending approximately 20-30% of the time. This position will require individuals to be out in winter conditions 10% of the time.

Background Check:
Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

Is a Background Check required for this position: Yes
Is an MVR required for this position: No