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Network Operations Tech at Crown Castle

Posted in Information Technology 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Mahwah, New Jersey

Job Description:

Company Summary

Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 60,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $60 billion. 

Position Title: Network Operations Technician- Small Cell - 4N


Position Description:

Technicians in the Network Operations Organization are responsible for supporting the reactive and proactive maintenance of Small Cell Networks.  Typical responsibilities are resolution of Reactive Maintenance tickets and the completion of Preventative Maintenance and Network Acceptance tasks.


Essential Job Functions

  • Perform all activities in a manner to ensure the safety of yourself, team, customers and the public.

  • Respond to all network outages, impairments and emergencies in assigned area.

  • Complete all annual preventative maintenance inspections to Crown Castle standards.

  • Perform the acceptance of required new and modified networks

  • Operate and understanding of RF and fiber related test equipment, such as PIM analyzer, Antenna analyzer, RF power meter, Spectrum analyzer, Signal generator, OTDR, Fusion splicer and Fiber Optic power meter.

  • Operate PC or similar devices to gain access to Small Cell Network web based tools and complete assigned administrative tasks.

  • Work efficiently and effectively with cross-functional departments and peers.

  • Responsible for compliance with All Crown Castle policies and procedures.

  • Safe work practices must be followed along with integrity and quality.



  • High School Degree or equivalent required

  • Associates or two year Technical degree strongly preferred

  • Wireless/Wireline Operations experience or equivalent military experience strongly preferred

  • Possess a valid state driver’s license with a non-negligent driving record


Other Skills/Abilities

  • Ability to safely drive and operate boom truck in the public right of way.

  • Ability to communicate both verbally and in writing in a clear and concise manner

  • Ability to work in Web Based ticketing and network monitoring systems

  • Ability to work independently with minimal guidance, while managing time for maximum efficiency.

  • Knowledge of radio transmitters, receivers, antennas, electronic and fiber optic theory 


Experience/Minimum Requirements

  • Two years of experience in one or more of the following fields: Wireless/Wireline Operations OSP/ISP or related

  • Technical knowledge of Fiber, Coax and Low voltage trouble shooting


Organizational Relationship

Reports to: Network Operations Supervisor/Network Operations Manager

Title(s) of direct reports (if applicable): N/A


Working Conditions:

Works in the Public right of way, exposure to extreme weather, radio frequency, general public. Physical demands of lifting up to 75 pounds, stooping, and climbing ladders. Available to work after hours, weekends, Holidays and On-Call Duty as conditions require.

May be required to travel and be away from home location, for extended periods of time.

Additional Information: N/A