Analyst, Customer Success Strategy & Analytics at Salesforce.com in Indianapolis, Indiana

Posted in Other 6 days ago.

Type: Full Time





Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

JOB CATEGORY

Customer Success Group

JOB DETAILS

Salesforce is seeking a highly driven, strategic, and seasoned analyst to join the Customer Success Group. This role is a hybrid of traditional jobs in strategic planning, sales operations, finance, and business analytics requiring a mix of strategy, go-to-market design, market analysis, sales optimization and business operational support.

The ideal candidate is comfortable with ambiguity and can readily adapt to shifting priorities. He or she has a passion for identifying opportunities for improvement, is analytical in nature, has a track record of building compelling stories with data, and thrives in a fast-paced environment handling multiple projects at once. This person is looking to get an in-depth understanding of all the functions across the Customer Success organization and is motivated by working on high-impact projects. This position reports to the Director, CSG Strategy & Analytics.

RESPONSIBILITIES:

* Partner with cross-functional teams to extract insights from data and deliver strategic recommendations

* Effectively assemble ideas and hypotheses together to create high quality presentations for a diverse set of problems

* Identify areas of improvement across our operations and develop, mature, and articulate strategies in collaboration with the relevant teams to address gaps

* Structure and drive key strategic initiatives focused on improving business performance

* Lead analyses of business performance to drive business impact

* Design and interpret key performance metrics. Deliver insights & recommendations

* Work hand in hand with leadership to ideate and evaluate Go-to-Market changes

* Assist in developing and delivering presentations for senior executives

* Assist in troubleshooting operational issues as they surface; propose changes to systems/ processes to fix root causes

* Develop relationships, communications, and process across the CSG organization to enable integrated planning and execution across teams

* Drive program management and support with global and matrixed teams from gathering and documenting complex business requirements and ensuring timely deliverables

* Own and be the face of the annual communications planning process to the CSG field which includes change management and enablement

REQUIRED SKILLS/EXPERIENCE:

* Excellent change management leadership skills including communication, training and process transformation

* Analytical mindset with a track record in crafting visually appealing and compelling stories and recommendations for executive-level consumption

* Motivated self-starter who works exceptionally well in an unstructured environment and can easily juggle multiple priorities and initiatives at once. No 2 days are the same

* Highly adaptive with a proven ability to work independently in a fast-paced and high-pressure environment

* Proven ability to drive the details of a complex project plan spanning multiple teams

* Strategic, quantitative, operational thinker who can see the big picture, and granular details as needed

* Unafraid to question the status quo

* Team player with strong interpersonal, leadership, and communications skills with a track record for collaborating to drive greater impact

* Understanding of Software as a Services (SaaS) business model

* Passion, humility, and integrity

* 3-5 years of experience in deep management consulting and/or sales strategy & operations background

* 1-2 years of project management experience

* Undergraduate degree minimum

* Advanced Excel and PowerPoint skills are a must. Experience with Salesforce.com, Tableau, Smartsheets are a plus.

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POSTING STATEMENT

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Salesforce welcomes all.

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