Associate Customer Service at PerkinElmer
Posted in Other 30+ days ago.
This job brought to you by America's Job Exchange
Type: Full Time
Location: Springfield, Illinois
Responds to customer service inquiries regarding company products, features and/or services. Researches, documents and communicates recurring technical issues. Escalates unresolved issues to Technical Support team. Facilitates and coordinates Returned Material Authorization (RMA) as necessary. Ensures complete and accurate documentation of customer requirements. Provides order entry and order management support for customers. Schedules orders and service dates, creates invoices.