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Client Services Specialist - Bellevue at Incyte Diagnostics

Posted in Health Care 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Bellevue, Washington

Job Description:

Job Location: Bellevue Lab

Start date: May 1st

Salary: $17.00

Position Type: Full Time / Day Shift 830am-5pm


Incyte Diagnostics is a private company founded in 1957 by pathologists to provide anatomic pathology services throughout the Pacific Northwest. Our team of expert pathologists believes in a collaborative approach to patient care centered on outstanding quality diagnostics and service to the Northwest medical community, and we’re looking for support personnel!

As a client services specialist you are part of our pre & post-sales support team and your passion for providing exceptional customer service contributes to our high level of client and patient satisfaction.  Acting as the first line of response to customers, you will communicate in an open, helpful and engaging tone and focus on finding the right solution with each interaction.  You will work with various laboratory departments to resolve support concerns, escalate issues and serve as an ambassador for our laboratory. 

The most rewarding part of this role is interacting with our leaders in the medical community.  You will learn so much from them!  Not only do we get to talk with doctors over the phone, we also sit with amazing Pathologists!  We act as their assistants, so you are completely engaged in patient-care when needed.  What does that mean exactly?  It means we’re on the hunt for patient history and prior treatments, and getting that to the Pathologists immediately so they can give a diagnosis.  

Don’t ignore this opportunity if you are not familiar with “Pathology”.  We hire real living people that are smart and dedicated no matter what field they are in.  In your cover letter tell us some amazing things about yourself that will set you apart from the standard applicant.  We have a wide-array of specialists in our laboratory and we are excited to see what you will bring to the table!

EEO Notification
Incyte Diagnostics is an EO employer - M/F/Veteran/Disability

Minimum Qualifications: (knowledge, skills, and abilities)

  1. High school diploma, or equivalent

  2. Customer service experience

  3. Intermediate Word & Excel skills

  4. Keyboarding skills – 30 wpm

  5. Multi-tasking ability

  6. Ability to troubleshoot and resolve problems

  7. Detailed-oriented

  8. Professional and courteous phone skills

  9. Ability to use (fax, copier, scanner, etc.)

Preferred Qualifications:

  1. Knowledge of PowerPath software

  2. Minimum one year experience in a medical office or Laboratory

  3. Client Services experience

  4. Knowledge of medical terminology

  5. Anatomy and physiology knowledge

Essential Job Responsibilities:

  1. Management of multi-line telephone system

  2. General receptionist duties

  3. Client Services

  4. Marketing support