Field Services Client Specialist at CompuCom

Posted in Information Technology 18 days ago.

Location: Elmwood, New Jersey

Job Description:

CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating its 30th year, CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.

CompuCom enables our clients to focus on what matters most - their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to the following Field Services Specialist role:

The Client Specialist is a High-level SMB Professional position leading our SMB Managed IT As A Service (MITaaS) Onsite delivery for MSP offerings within CompuCom. Delivery of technical onsite support expertise including network/equipment/software evaluation, equipment installation/configuration, software installation/configuration, and all break/fix repairs within the SMB environment for the SMB business.

The Specialist Level has the ability to solve a wide range of difficult problems using professional concepts and company policies and procedures in imaginative and practical ways. Works on problems of diverse scope where analysis of data requires an evaluation of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Normally receives general instructions on routine work, detailed instructions on new assignments or projects.

Delivery of CompuCom's complete network design, equipment, and software solutions based on customer site evaluations. Install, setup, and configure all network/equipment/software/hardware for the client. Provide client support and post-install support for installations, configurations, software, and break/fix repairs including ongoing technical support in both the live environment as well as via phone conversation and/or remote connectivity as required.

  • High level of expertise and extensive knowledge working with SMB Networks including design assistance, planning, implementation, configuration, Security, Wi-Fi, VoIP, Packet prioritization, Internet connectivity, Firewalls, VPN's, VLAN's, advanced troubleshooting, and resolution support for both local and wide-area networks.
  • Highly skilled in the areas of complex devices such as network routers, switches, concentrators, hubs, wireless access points, fiber optics, telephony circuits/equipment, security/video surveillance systems, servers, and storage arrays.
  • Widely experienced with a variety of Network, Workstation, Laptop, and Server hardware manufacturers such as Cisco, Dell, HP, IBM, Apple, and Lenovo as well as the operating systems that run on these platforms including various versions of Microsoft Workstation/Server operating systems, Apple McIntosh OS X, Virtualization packages.
  • Expert in the area of Backup / Restore solutions for both local Workstation and Server environments including Cloud capabilities. Expertise on high-end Multifunction Print/Copy/Scan/FAX Devices including Lexmark, HP, Xerox.
  • Microdevice (cell phones, tablets, etc.) hardware and software repair/support experience across all major OEM's including Android, Apple IOS, and Windows Mobile operating platforms.
  • Ability to provide advanced technical support via telephone and/or remote connectivity to clients including onsite evaluations for network and equipment proposals, equipment installations, configurations, and resolution assistance on extremely difficult, time-consuming , and chronic break/fix repair issues.
  • Other duties as assigned.

Experience working as a small and medium business consultant supporting client project and upgrade plans. Proficient in MS Office. Required industry standard certs include A+, Network+, Server+, CCNA (or higher), ACMT (or ACSP), and MCSE at a minimum. OEM certs from Dell, Lexmark, HP, Xerox, Apple, IOS and similar are strongly preferred. Extensive Operating System and Application installation/troubleshooting experience in both Microsoft and Apple environments. BS in IT or related field preferred.

  • Bachelor's Degree preferred.
  • 8+ years of direct experience and involvement with Network design, planning, and implementation supporting Managed Service Providers (MSP's) client support delivery.
  • Troubleshooting and repairing all network, hardware, and software related issues in an SMB Environment.
  • Experience with Connectwise, Automate and Meraki preferred.
  • A minimum of three years of IT Support relating to technical issues involving Microsoft's core business applications and operating systems.
  • Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix.
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Experience with Remote Management and Monitoring (Kaseya, Labtech)
  • Basic knowledge and support of disaster recovery solutions.
  • Respond to service tickets based on alerts and notifications generated by a remote monitoring and management system.
  • System documentation maintenance and review in ConnectWise.

Join the Leader In the Delivery of Technology Solutions
CompuCom has a clear vision and roadmap for the future of technology, and how it can help businesses achieve their goals.

  • 2018 Leader, Gartner Magic Quadrant, Managed Workplace Services, North America.
  • Recognized 15 straight years by Gartner.
  • We manage millions of devices and IoT nodes, including 6.4 million devices, 2.4 million network devices, 449,000+ servers and 1 million+ mobile devices.
  • We support 5.15 million users in North America and more than 8 million Service Desk contacts.